FAQ

1. How do I start shopping?
You can begin by browsing from the homepage or category pages to view product information and descriptions. Once you’ve selected an item, add it to your shopping bag and follow the on-page instructions to complete checkout.

2. Is the shopping process secure?
Yes. Our website uses a secure online payment system, and all transactions are encrypted. Available payment methods will be clearly displayed during checkout, so you can complete your payment with confidence.

3. What happens after I place an order?
After payment is completed, the system will generate an order record and begin processing. You will receive an order confirmation notification to review your order details.

4. When will my order be shipped?
Once the order is confirmed, it enters the preparation stage. In most cases, orders are processed and handed over to the logistics provider within 1–3 business days.

5. How is the delivery time calculated?
Delivery time is an estimated period that includes both order processing and transportation. The actual arrival time may vary depending on location, logistics arrangements, or other factors.

6. Can I track my order status?
Yes. You can use the order tracking feature on the website and enter the relevant information to check the current status of your order at any time.

7. What should I do if the item I receive is not as expected?
If you notice any issues upon receiving your item, please provide your order details along with a description of the issue so we can assist you further.

8. Do you offer returns, exchanges, or refunds?
Returns, exchanges, and refunds are subject to the applicable policy terms. Please submit your request within the specified timeframe and follow the instructions provided.

9. What information should I double-check before placing an order?
Before submitting your order, please carefully review the product details, quantity, and delivery address. Accurate information helps ensure smooth processing and timely delivery.