Terms of Service

1. Overview and Scope

These Terms describe the rules you should follow when using the Zenizenta (hereinafter referred to as “we”) online store. They apply to all activities related to accessing, browsing, placing orders, and using related services. Activities outside the control of this online store are not covered by these Terms.

2. User Information and Account Responsibility

When using our services, you are responsible for providing true and accurate information. We strive to maintain stable website operations; however, we are not responsible for temporary service interruptions caused by technical issues, network disruptions, or other factors beyond our control.

3. Product Information, Availability, and Pricing

We make reasonable efforts to ensure that product information, availability, and pricing are displayed accurately. If an order needs to be adjusted or canceled due to inventory changes, system updates, or other reasons, we reserve the right to take necessary action and will inform you accordingly.

4. Order Placement and Payment

Once you confirm your order and complete payment, the order will enter the processing stage. We will proceed with order fulfillment, including shipment and related services, after order confirmation.

5. Shipping Policy

For detailed information on order processing time, shipping fees, and estimated delivery periods, please refer to our Shipping Policy. Key points include:

• Processing Time: Orders are generally processed within 1–3 business days after confirmation

• Shipping Fees: Calculated based on the order amount; specific rules are outlined in the Shipping Policy

• Estimated Delivery Time: After dispatch, delivery typically takes 5–10 business days; actual arrival times may vary depending on circumstances

6. Order Cancellation Policy

For details regarding order cancellations, please refer to our Order Cancellation Policy. Key points include:

• Cancellation Period: Orders may be canceled within 48 hours of placement, provided they have not been shipped

• Refund Timing: Once cancellation is confirmed, refunds will be issued to the original payment method within 1–5 business days

7. Returns and Exchanges Policy

For information on return or exchange requests, reshipment, and refunds, please refer to our Returns and Exchanges Policy. Key points include:

• Request Handling: Approved return or exchange requests are processed according to the policy

• Exchange Shipment: If eligible, replacement items will be shipped within 1–3 business days

• Refund Processing: After a return is confirmed, refunds will be issued to the original payment method within 1–5 business days

8. Disputes and Applicable Law

In the event of disputes arising from the use of our services, we comply with Australian law, including the GDPR. We reserve the right to update these Terms at any time and will notify you of significant changes.

9. Privacy and Data Management

We are committed to collecting, using, and protecting personal information responsibly and handle all data in accordance with our Privacy Policy. For more details, please refer to the Privacy Policy.

10. Intellectual Property

All content on the website, including text, images, and page design, is protected by applicable intellectual property rights. Unauthorized copying or use in any form is prohibited.

11. Limitation of Liability

To the extent permitted by law, we are not liable for indirect or incidental losses arising from the use of, or inability to use, our services. Users are responsible for their own actions and any resulting consequences.

12. Changes to the Terms

We may update these Terms as needed for operational purposes. Updated Terms will be published on the website and will take effect from the date of publication.

13. Contact Us

Contact Address: 660 S MONACO PKWY, DENVER, CO 80224, US
Customer Service Phone: +1 (719) 673-3815
Customer Service Email: client@zenizenta.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (Australian Eastern Standard Time, AEST)